Shipping Policy

This Shipping Policy outlines the terms and conditions for order processing, delivery options, international shipping, and returns for Kitcheva.com, a dropshipping e-commerce platform specializing in smart home and kitchen gadgets. Our goal is to provide transparent, efficient, and customer-centric solutions for your convenience.

Order Processing

Orders are typically processed within 48 hours after payment confirmation. Upon processing, customers receive an automated email notification confirming shipment details and tracking information. This ensures proactive communication and sets clear expectations for delivery timelines.

Domestic Shipping (United States)

Kitcheva.com partners with reputable carriers such as USPS, FedEx, UPS, and DHL to ensure reliable domestic delivery.

Delivery Time Estimates

• Standard Delivery: Most orders arrive within 5–7 business days.
• Extended Timelines: In rare cases, delivery may take up to 15 business days due to carrier delays or logistical challenges.
• Performance Metrics: 88.6% of orders are delivered within 11 business days, reflecting our commitment to expedient service.

Shipping Costs

• Free Shipping: Orders over $50 qualify for complimentary shipping.
• Flat Rate Fees:
  • Under $50: A flat fee of $9.90 applies for U.S. deliveries.
  • International Orders: A flat fee of $19.90 applies for shipments outside the U.S. (excluding free shipping thresholds).

Tracking and Notifications

Customers receive real-time tracking updates via email once the order ships. This allows for proactive monitoring and minimizes uncertainties.

International Shipping

Kitcheva.com ships globally, including to Europe, Asia, Africa, and Australia.

Costs and Conditions

• Free Shipping: Orders over $50 receive complimentary international shipping.
• Flat Rate Fees: Orders under $50 incur a $19.90 fee for international destinations.
• Customs and Taxes: Import duties, taxes, or VAT fees are the responsibility of the customer and may apply depending on the destination country.

Delivery Time Estimates

International shipments typically take 8–20 business days, influenced by customs clearance and local logistics.

Returns, Exchanges, and Damaged Items

For detailed information on returns, exchanges, and handling damaged goods, please refer to our dedicated Return Policy page at https://kitcheva.com/return-policy/.

Contact Information

For inquiries about shipping, tracking, or order status, contact:

• Email: info@kitcheva.com
• Address: Denis Csölle Dropex, Cyprichova 6, Bratislava, Slovakia, 83154

We respond to all inquiries promptly, typically within 24–48 hours, to ensure swift resolution of any concerns.

Additional Notes

• Transparency: We strive to communicate potential delays upfront and provide regular updates to manage expectations.
• Carrier Reliability: Our partnerships with leading carriers ensure secure and efficient delivery, though unforeseen delays may occasionally occur.
• Global Accessibility: By offering worldwide shipping, we aim to make smart home and kitchen solutions accessible to customers across continents.

This policy reflects Kitcheva.com’s commitment to delivering exceptional service while maintaining clarity and accountability. Let us know how we can further enhance your experience!1